The Ascentis founders put an idea into play that resounded in the marketplace - create innovative products that are easy to use for the often under-served mid-market that cover the full Human Capital Management (HCM) suite. This full suite approach combined with an amazing team equals success. We at Ascentis firmly believe that a product is only as good as the people behind it. Whether it's platform development, technology maintenance, client support, product management, sales or operations, all of our employees see the direct impact of their work. As a leader and one of the fastest growing 'Software as a Service' (SaaS) companies in the Human Capital Management space, Ascentis focuses on hiring talented and motivated people from diverse backgrounds. If you want to channel your ambition and drive for success, you belong with Ascentis! 

Description

The Desktop Engineer provides technology tools and support to all Ascentis employees throughout multiple locations. Within this role you will assist with onboarding new employees, work to resolve issues of end-users, identify needs and build relationships across different teams and roles. By adopting our cultural norms, you will deliver unsurpassed service to the Ascentis team.

Each day you will be focused on:

  • Providing helpdesk support for all company users via the Atlassian Service Desk (JIRA) ticketing system
  • Responsible for identifying issues, researching, resolving and following up on incidents utilizing a problem ticket and the service request tracking system.
  • Proactively reach out to employees on a cadence to notify them the status of their tickets, particularly when they are going to take some time to resolve
  • Maintain and improve user facing software and hardware
  • Build and maintain laptops as well as other end user facing equipment
  • Maintain VOIP phone system
Requirements
  • Bachelor’s degree or equivalent relevant to the field
  • 2+ years of help desk experience
  • Hardware experience (Laptops). Server hardware experience a plus.
  • Strong Windows knowledge (all user OS Versions); knowledge of Windows Server OS preferred
  • Service oriented with desire to exceed expectations
  • Ability to grasp new concepts rapidly
  • Strong critical thinking and problem-solving skills
  • Excellent interpersonal skills and team oriented
  • Adaptable, highly organized and able to multi-task, work independently and meet deadlines.
  • Strong will to jump to help at odd times of the day if required
  • Scripting to automate tasks/improve processes preferred
Offered

Ascentis is a growing company, so there is never a dull day in the life of our technology teams. The position will also give you the opportunity to take on more responsibility and learn new skill sets as you are capable

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