The position involves the support and maintainment of all IT hardware and software. Provides direct support to office in person, over the phone and via e-mail to local and remote teams. Participates in the development of IT support processes, tools and documentation for company.
Principal Tasks:
- Provides support for client computing hardware and software.
- Builds, configures and deploys desktops, laptops and related peripherals
- Troubleshoots and resolves issues by utilizing Standard Procedures
- Provides technical guidance and training to internal employees.
- Provides outstanding service to the employees.
- Follows redeployment and disposal processes.
- Performs server administrative tasks and assists in developing server backup procedures.
- Leads/assists in the development and execution of key IT projects
- Performs User Administration functions if required
- Assists in the development of client Hardware & Software standards and procedures.
- Provides guidance and training to less experienced Service Delivery and Service Desk associates.
- Performs other duties as required.