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busquedasIT
SENIOR IT TECHNICIAN
CLOSED

Confidential REF: #680

Empresa multinacional líder en su rubro, que cuenta con fuerte presencia en los principales mercados del mundo.

The position involves  the support and maintainment of all IT hardware and software. Provides direct support to office in person, over the phone and via e-mail to local and remote teams. Participates in the development of IT support processes, tools and documentation for company.

Principal Tasks: 

  • Provides support for client computing hardware and software.
  • Builds, configures and deploys desktops, laptops and related peripherals
  • Troubleshoots and resolves issues by utilizing Standard Procedures
  • Provides technical guidance and training to internal employees.
  • Provides outstanding service to the employees.
  • Follows redeployment and disposal processes.
  • Performs server administrative tasks and assists in developing server backup procedures.
  • Leads/assists in the development and execution of key IT projects
  • Performs User Administration functions if required
  • Assists in the development of client Hardware & Software standards and procedures.
  • Provides guidance and training to less experienced Service Delivery and Service Desk associates.
  • Performs other duties as required.

  • IT trainning. Bachelor’s preferred
  • Related certifications preferred: MOS, MCTS, A+, ACMT and ITIL V3.
  • 3-5 years of experience in similar positions. 

?Specialized Knowledge:

  • Direct experience working with Intel-based, Windows server and storage technologies under the direction of Level 3 analysts
  • Strong understanding of wired and wireless LAN network concepts, general understanding of WAN concepts
  • Vendor Management experience.
  • Other: Infrequent domestic travel, up to 10% of the time.

The opportunity of being part of a great company, with great work environment, and excellent career path. 

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Role and Technologies

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