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busquedasIT
IT Support & System Engineer
OPEN

Confidential REF: #1777

Company global leader in the production and distribution of products. It is recognized for the quality of its solutions, its international presence, and its commitment to sustainability, offering a wide range of products to multinational clients, distributors, and strategic partners around the world. Its work culture combines innovation, operational excellence, collaboration, and a focus on continuous improvement, fostering long-term relationships with both its teams and partners.

We are looking for an IT Support & Systems Engineer focused on global IT support, stationed locally, who will be responsible for the entire region and provide support.

Some of their responsibilities include:

  • Provide first- and second-line IT support for users via multiple channels, documenting all activities in ITSM.

  • Manage end-user hardware, workplace and network devices, including stock, orders, and supplier coordination.

  • Triage requests and escalate to solution teams; participate in high-impact and security incidents.

  • Maintain knowledge management, ITSM reporting, and compliance with IT, security, and privacy policies.

  • Support project go-lives, change releases, and critical P1 activities outside office hours.

  • Ensure overall user satisfaction and participate in operational/service meetings.

  • Bachelor's degree in a related field.

  • Experience with IT network components, DNS, DHCP, ADFS, AD, Routers, Firewalls, Access Points.

  • Experience with Intune, scripting, Windows OS, Microsoft365, Microsoft Azure.

  • Experience with Security and Active Directory.

  • Experience with Managing Suppliers

  • Experience with Endpoint Management

  • Experience with ITSM tooling, including Administrator and/or Designer roles

  • Fluent in local native language and English (both oral and written)

  • Collaborative and culturally aware team player with a service-oriented mindset, flexible approach, and ability to operate effectively both locally and globally.

  • The opportunity to join a global leader in the industry, working with high-quality products that reach clients and partners worldwide.

  • A collaborative and supportive work culture, with teams spread across multiple countries and a strong focus on professional growth and learning.

  • Exposure to international projects and strategic initiatives, allowing you to develop skills in a dynamic and fast-moving environment.

  • The chance to work in a company that values sustainability, innovation, and long-term relationships, contributing to meaningful impact in the industry.

  • Competitive benefits and the possibility to be part of a team that thrives on excellence, continuous improvement, and service-oriented results.

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Role and Technologies

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